Welcome to ultrabook-accessories.co.uk. 8 Years Professional Experience!
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Shipping & Returns

Shipping Policy

  • Shipping and handling fees is free. Our postage rates include the expenses of shipping, handling fees and high-quality packaging, which are charged based on weight and size of the goods, delivery destination and its retail value.
  • Items are shipped by USPS, UPS, Royal Mail and Hongkong Post Air mail.Orders placed on Saturday and Sunday will be shipped on next Monday. Your order will be delivered to the shipping address within 7 to 15 business days after being shipped out. (Note: business days are Monday through Friday. Saturdays, Sundays and national holidays are excluded). If the items you ordered are out of stock, we will contact you by email or telephone.
  • All items will be shipped within 24-48 hours after payment is received.
  • We ship to WorldWide.
  • It is very easy for you to check the status of your order and locate the package during transit, as an email with a tracking number will be sent to your email address after your order has been shipped out. Tracking number will be emailed to buyer once your ordered item is shipped out.
  • Please make sure your shipping address is correct and deliverable.if you want to change address, please email us in time. We are not responsible for wrong or undeliverable address.

Payment Options

  • We accept credit card payment through PayPal payment system. PayPal payment system supports VISA, MasterCard, Discover, eCheck and PayPal.
  • Please provide the phone number and detailed address with us after you pay the payment via paypal. The phone number and detailed address is very important for expediting the delivery.
  • There is no sales tax for any orders ( No Commercial Value).
  • How to pay without having a PayPal account?
    You can pay with a debit or credit card.

  • Security Guarantee
    Shopping with us is safe and secure. None of our customers have ever reported fraudulent use of their credit cards as a result of shopping with us. You can be assured that the information you give us is confidential. We do not sell, rent or share information of our customers with other parties.
  • Refund
    After we issue a refund authorization to the bank, credit will appear on the customer's statement within one to two billing cycles, depending on the time required for the card issuing bank to process such transaction. Credit will be issued for part cost, tax and shipping less any re-stocking fees (where applicable). Shipping charges will not be refunded in all cases. Refunds will be made with the same method of payment as the original order. Credit card refunds will only be made to the same card used for the original purchase.

Return Policy

  • Unless otherwise specified, we warrant our products for 12 months from the date of original purchase under normal use. Replacement items, if issued, do not restart or in any way extend the warranty period.
  • All items if returned for whatever reasons must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon request through contact us. Items returned without RMA# will delay the process or be ignored.
  • If you are not satisfied with our product(s), please contact us through contact us to obtain a RMA Number within fifteen (15) days of purchase. And products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer. We reserve the right to charge a twenty-five percent (25%) restocking fee for NON-DEFECTIVE returns.
  • In returning products to us, customer must pay the return freight. Return packages by C.O.D will not be accepted.
  • A replacement or refund will be arranged for all defective products returned, subject to verification of defect.
  • If expedited delivery service is requested, we will procure the desired service from UPS on your behalf.
  • In the event of a refund, the shipping fee is not refundable under any circumstances except if the order is cancelled before shipping.
  • Please ensure that returned items are the ones that you purchased from us. We are not responsible for any item sent to us that is not our product.
  • For battery packs or battery related products, warranty becomes void if the battery pack has been improperly charged, installed or misused in any way, or if the label and/or bar code label has been removed or tampered with.
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